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Hello!

We have two users on Windows 11 who receive the following error message when attempting to make or answer calls in the RingCentral App:
Access to your Microphone is blocked. Change your system settings to allow RingCentral to use your microphone.

So far as I can tell, Windows Privacy settings permit the RingCentral App permission to access the microphone, the microphone settings themselves work well with other applications such as Teams without issue and RingCentral also works on the same devices through the Chrome browser.

About information is as follows:

Version: 21.4.30.287 Web, 21.4.30.2575 Windows

Date: 2021-12-16 13:57:51

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Electron: RCE11.4.6

Chromium: 87.0.4280.141

RCV Integration: 21.4.22

RCM Integration: 5.4.55057-1129

Auto-update: Off

Domain: https://app.ringcentral.com


If anyone has any suggestions, I'd be grateful.

Cheers!

Hello @Iain Westwood, this is currently a known issue. Please create a ticket so you will be contacted once it's resolved.

Any progress or resolution? I have a few users with the same sporadic error.

Hi there, we're still experiencing this issue. How can this be resolved?
If it can be a ticket, surely the answer can be posted here as well so admins can use it.

Hello - I'm experiencing this issue as well. How can this be resolved? I only need to access the keypad function on the RC app to enter a 4 digit pin, so my Cisco AnyConnect VPN will allow my access to my system(s). A temporary "override the microphone settings" would do the job I believe.

I am also experiencing the same issue. Microphone is not blocked in settings. Have created a ticket but have had no response. Please advise a workaround to get this working.

Did you guys happen to find out a solution, I am facing same issue on a HP laptop running window 10 pro. Everything was going great, it was working fine but when we came back last Monday it started showing same error. At first it said the same on headsets but It started working on headsets somehow when I tried to fix it. 
Can you help me to fix it so ring can start working without headset?

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