Airpods instead of headphones

Hello,

When making a call using the mobile app, it should allow you to select your audio source while on your phone call. I use a bluetooth headset with my mobile app, and once I make the call if I don't already have it selected, I am able to change the audio source from there. 

Let me know if you have any questions finding this selection.

Thanks,
Sam

I can use them with my phone app but not with my desktop.  They are synced with my computer, and I use them as headphones on my computer.  I just can't get them to work with ringcentral when I have an incoming call or trying to make a call using the desktop.  I can't hear the call.   I like to use the desktop, because I also use ringcentral for google.  This is such a great add on and very convenient as I work on my computer.     

Hi! I have a user in my company that wants to do the same thing (use his AirPods with the RC Phone app on his desktop.) He can use them ok with the mobile app, but does not get any audio when he tries to use them with the desktop client. Has anyone figured out a way to get this to work?

I am wondering if the fake airpods that can be used with android phones would work.  I thought about that today.  I can find them on amazon and wondering if they would work.  Does anyone have experience with this?  I just don't want to wear a headset and the one I have has a wire.  I don't want to invest in a wireless headset if I don't have to.

Hi I seem to be having the opposite problem.  I cannot get airpods to be the audio device when making or receiving a call from an Android when using ringcentral app (but the native calling app works fine).  Is a MotoG4 running Android 7.  No options to select audio device are present during call, only prior to calling a contact (for clarification - if I select Ring Central as app to use it does not come through the airpods.  If I select 'phone' native app it 'does' come through the airpods)

2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 2018-11-12 Bluetooth headset connectivity is a long standing issue with the Desktop and Mobile apps. We are tracking it here and added the airpods recently to our list. http://ringcentraladminusersgroup.org/faq/headsets.html

Any update on this issue? I am trying to use Airpods for calls on the desktop app, but even though they are recognized, and selected as the microphone and speaker, they do not work. When testing, the caller could hear me, but I received no sound on my end. This would be extremely helpful as I do not only want to use the mobile app, which works fine with the Airpods. Please let me know.

2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones 

2019-01-14 Still not working with RingCentral Desktop.  You can try going to your Windows Sound Control Panel in Settings and see if you can force the Airpods to be the default output and input device. We were not able to get it to work with the Android version of airpods.

We are tracking the issue of RingCentral Windows Desktop and Mobile App bluetooth connectivity with other brands of earphones here. Stay tuned. RingCentral is working on it.  We would love an official update if possible. 

http://ringcentraladminusersgroup.org/faq/headsets.html 

Yet another odd RingCentral limitation equating to frustration here....Please keep us posted as you work to support AIrpod compatibility.. 

I have SUPER news!  My airpods ARE working with RingCentral on my desktop!!! YAY!

I am having the exact same issue with my samsung galaxy buds.  I purchased them thinking this would work.  Any tips?

Hey KAVANAUGH,

Unfortunately I don't have any Airpods to test with. I've seen RC employees use them in the office and have heard of customers using them just fine but I'm not sure if they had to do anything specific to get them to work.

Have you verified that the Airpods have synced with your device?