We would like to setup call queues. These queues should always ring a group of desk phones.
The agents rotate shifts and only want their mobile app to ring when they are on-shift.
What would be the best way to set this up?
We would like to setup call queues. These queues should always ring a group of desk phones.
The agents rotate shifts and only want their mobile app to ring when they are on-shift.
What would be the best way to set this up?
Hi @Sebastian Knoop-Troullier, I am checking with Support if this setup that you want is possible.
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