Skip to main content
Question

automatic queue call back


When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

5 replies

  • Participating Frequently
  • 90 replies
  • March 7, 2019
Kirkpatrick, No...sorry but that is not a current feature in RingCentral.

  • Known Participant
  • 125 replies
  • March 7, 2019
RingCentral does have a call center option/product that can do this.  Check: https://www.ringcentral.com/contact-center/products.html

  • Participating Frequently
  • 6 replies
  • March 7, 2019
We just started with RC a few months ago and we have this option. I'll figure out what it's called and reply back. We have set up 2 options... #1 they are offered a chance to stay in line and enter their phone number for a call back. #2... if they hang up (abandon) as long as we collected their caller ID our system will call them back as soon as the queue is empty. 

  • New Participant
  • 1 reply
  • January 13, 2025
kirkpatrick wrote:

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

We would like to do the same thing. Has this feature been added since this question was originally posed 5 years ago? Or any other work arounds people found?


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img
Sarah H wrote:
kirkpatrick wrote:

When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?

We would like to do the same thing. Has this feature been added since this question was originally posed 5 years ago? Or any other work arounds people found?

Hi ​@Sarah H,

This feature is currently available for the RingCX service. You can find more information in the links below:

If you'd like to see this feature expanded further, feel free to vote for the feature request here: Call Queue Caller Callback Feature.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings