I am asking customers to message me via DM regard credits. Provide me with your company name.

Don't worry, I was just told " outage reimbursements" are all on hold. RC has a way of compounding their horrible customer service reputation with not standing behind their service 

IF...they do process any reimbursement, it will be in months, similar to getting an RCA from your CSM.  

I was just able to review the email that was sent to you and your request has been submitted and it mentions only 2 to 4 weeks for assessment and determination of compensation. 
The team is committed to staying in touch and providing updates and I’m happy to help you stay connected as we move forward. 

In the meantime, if I can share the RCA with you, please reach out to me at Community.Support@RingCentral.com

New email from CSM.

Update will be in 4-6 weeks from 1st week of February.    This is the email I received ( because I requested communication, not because she provided it without prompting)

That does not appear to have any appearance of care or concern.