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CREDIT or REFUND for business losses during outage

  • 23 January 2025
  • 1 reply
  • 101 views

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@BeckyH pls assist me in identifying who my CSM is? I demand a refund or partial credit for today on my bill. My staff have not been able to work today - our business is making and receiving calls for lead generation and sales. We have lost a day’s work and i still have to pay staff. UNACCEPTABLE, we cant even contact a person at customer support.

1 reply

BeckyH
Community Manager
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  • Community Manager
  • 650 replies
  • January 23, 2025
Tennille wrote:

@BeckyH pls assist me in identifying who my CSM is? I demand a refund or partial credit for today on my bill. My staff have not been able to work today - our business is making and receiving calls for lead generation and sales. We have lost a day’s work and i still have to pay staff. UNACCEPTABLE, we cant even contact a person at customer support.

I am asking customers to message me via DM regard credits. Provide me with your company name.


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