Is there a way to extend the amount of time a user has to dial a number when using their desk phone? We have Polycom VVX311's and some folks have had trouble dialing a number especially one they are not familiar with before it times out.
Best answer by BeckyH
Here is an article that will help: https://support.ringcentral.com/article/Dial-Timeout-Configuration-For-All-Polycom-Phones.html
+1Here is an article that will help: https://support.ringcentral.com/article/Dial-Timeout-Configuration-For-All-Polycom-Phones.html
I followed the link Becky added and changed my Digitmap Timeout to all 15 seconds. My phones still timeout after 3 seconds. I changed it through the web interface. I also downloaded the config file, edited it manually, reuploaded it. They still time out after 3 seconds. This setting does not change anything."Digitmap Impossible Match" also does nothing.
@Andy Cunningham might be because your phone is set up via assisted provisioning - so whatever you configure gets overwritten by the config on the provisioning server.
If this is correct you have 2 options.
1. Remove the provisioning string pp.ringcentral.com/pp from the phone and then provision the phone manually with SIP credentials.
2. Stick with assisted provisioning and get RingCentral to do a custom config for your phone, which will overwrite the default config on their provisioning server.
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