Question

Help with Audio while connecting

Forum|Forum|3 years ago
June 20, 2022
1 reply
385 views

jkamin
New Participant

Hello! We are using the "audio while connecting" feature and have a 10s message we would like to play prior to connecting, but it cuts off when the agent answers. How would we add this to play the entire message? Thanks!!!

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|3 years ago
June 20, 2022

Hello @Jeff Kamin, it is normal behavior because while playing the message, it already rings the receiver of the call.

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