Hi ​@Timberlin Insurance,

I want to start by saying how deeply sorry we are for the frustration and inconvenience you’ve experienced with the TCR registration process. Your concerns are valid, and I appreciate the time you took to share them in detail. To make things right, I’ve reached out to our Escalations Team and requested that someone with the expertise and authority to address your case contacts you directly. 

I’ve also received your direct message. Could you please DM me again with the following information?

Name:
RingCentral Number:
Contact Number:
Email:
Preferred Callback Time:

Thank you!

I have sent you a DM with the information requested and am awaiting a response. As this is a community discussion I will keep the community updated on the results of this process. 

**UPDATE**

I have been reached out to by:

Vicente Vales Jr.                       

EXECUTIVE RESPONSE TEAM

Current Status: I created an entirely new website as directed by Vicente Vales Jr. and when attempting to edit the TCR registration with the updated information someone without my knowledge or consent submitted the application with the old information so it is currently locked and under review.

There is no direct number to contact Vicente, I am now currently on the phone with ring central trying to get the TCR registration unlocked so I can resubmit information, they are claiming I must wait 24-72 hours even I DID NOT submit the new TCR app. 

I am trying to get them to transfer me to Vicente to have him get this undone or give me confirmation that if I submit a new TCR registration app that I will not be charged for it. I have been on the phone for close to an hour now while someone from Ring Central attempts to locate Vicente to transfer me to him (it seems no one knows who he is). 

I will continue to hold until I get a response but still frustrating

**UPDATE**

My time waiting on hold was in vain as the representative by the name of “Genesis” hung up on me after over an hour of my time was wasted. Have not heard back from Vicente and as I have no other avenues I have now submitted a new application which cost me an additional $18. 

I have been assured by Vicente during our initial calls that as a “courtesy” they will refund the excessive application fees. I use the term courtesy very lightly because as a “courtesy” I have not yet cancelled my service with them.

We shall see if the new application gets approved and if Vicente is true to his word.

Further Updates are Pending:

I have been having the same exact battle with RingCentral support. They have NOT been helpful and just ignoring my questions and adding to the extreme frustration and aggravation levels for no apparent reason. It is falling on deaf ears at RingCentral. They are not listening to their customers.

There is no one to talk to at TCR. The reject messages come from a no-reply email address. Very convenient for them. Not so much for the customer.

I have also wasted SO much time and SO much money on these bogus registrations that keep getting denied for different reasons. What a waste of time.

This is my story as well!   My supervisor is Lester and I get no where with him.   I was told that they are waiting on the carrier and there is nothing they can do.   It was sent to the carrier on 11/18. 

This has been my experience as well.  It’s been since June 2024 and they are still failing.  Each time they fail I call into support and they walk me through what needs to be changed, I change it but it fails again for the exact same reason.  I call back into support and am told it failed for a different reason, again I make the changes that they recommend only to have it fail again for the exact same reason.  This is absolutely maddening!  Its to the point I would rather go through the pain of migrating to another phone vendor than having to deal with this any longer!

Hi ​@homecarejenny, I’ve reviewed your account and noticed that you have an active case currently marked as 'work in progress.' Please let me know if there’s anything else I can assist you with.

My story as well. I’ve paid the fee like 12 times. I have done everything they require when rejecting. Everytime it is a different reason. We do not even send campaigns or texts, we only respond to customers when they initiate a text. SO FRUSTRATING!!!!! 

Hello ​@dmipock, please send me a direct message or email us at community.support@ringcentral.com with your contact details. I’ll make sure someone reaches out to assist you promptly.