IS TCR REGISTRATION A SCAM?

Hi ​@Timberlin Insurance,

I want to start by saying how deeply sorry we are for the frustration and inconvenience you’ve experienced with the TCR registration process. Your concerns are valid, and I appreciate the time you took to share them in detail. To make things right, I’ve reached out to our Escalations Team and requested that someone with the expertise and authority to address your case contacts you directly. 

I’ve also received your direct message. Could you please DM me again with the following information?

Name:
RingCentral Number:
Contact Number:
Email:
Preferred Callback Time:

Thank you!

I have sent you a DM with the information requested and am awaiting a response. As this is a community discussion I will keep the community updated on the results of this process. 

**UPDATE**

I have been reached out to by:

Vicente Vales Jr.                       

EXECUTIVE RESPONSE TEAM

Current Status: I created an entirely new website as directed by Vicente Vales Jr. and when attempting to edit the TCR registration with the updated information someone without my knowledge or consent submitted the application with the old information so it is currently locked and under review.

There is no direct number to contact Vicente, I am now currently on the phone with ring central trying to get the TCR registration unlocked so I can resubmit information, they are claiming I must wait 24-72 hours even I DID NOT submit the new TCR app. 

I am trying to get them to transfer me to Vicente to have him get this undone or give me confirmation that if I submit a new TCR registration app that I will not be charged for it. I have been on the phone for close to an hour now while someone from Ring Central attempts to locate Vicente to transfer me to him (it seems no one knows who he is). 

I will continue to hold until I get a response but still frustrating

**UPDATE**

My time waiting on hold was in vain as the representative by the name of “Genesis” hung up on me after over an hour of my time was wasted. Have not heard back from Vicente and as I have no other avenues I have now submitted a new application which cost me an additional $18. 

I have been assured by Vicente during our initial calls that as a “courtesy” they will refund the excessive application fees. I use the term courtesy very lightly because as a “courtesy” I have not yet cancelled my service with them.

We shall see if the new application gets approved and if Vicente is true to his word.

Further Updates are Pending:

I have been having the same exact battle with RingCentral support. They have NOT been helpful and just ignoring my questions and adding to the extreme frustration and aggravation levels for no apparent reason. It is falling on deaf ears at RingCentral. They are not listening to their customers.

There is no one to talk to at TCR. The reject messages come from a no-reply email address. Very convenient for them. Not so much for the customer.

I have also wasted SO much time and SO much money on these bogus registrations that keep getting denied for different reasons. What a waste of time.

This is my story as well!   My supervisor is Lester and I get no where with him.   I was told that they are waiting on the carrier and there is nothing they can do.   It was sent to the carrier on 11/18. 

This has been my experience as well.  It’s been since June 2024 and they are still failing.  Each time they fail I call into support and they walk me through what needs to be changed, I change it but it fails again for the exact same reason.  I call back into support and am told it failed for a different reason, again I make the changes that they recommend only to have it fail again for the exact same reason.  This is absolutely maddening!  Its to the point I would rather go through the pain of migrating to another phone vendor than having to deal with this any longer!

Hi ​@homecarejenny, I’ve reviewed your account and noticed that you have an active case currently marked as 'work in progress.' Please let me know if there’s anything else I can assist you with.

My story as well. I’ve paid the fee like 12 times. I have done everything they require when rejecting. Everytime it is a different reason. We do not even send campaigns or texts, we only respond to customers when they initiate a text. SO FRUSTRATING!!!!! 

Hello ​@dmipock, please send me a direct message or email us at community.support@ringcentral.com with your contact details. I’ll make sure someone reaches out to assist you promptly.

**UPDATE**

I have done all necessary steps as directed by Vicente Vales. He assured me that everything looks good and that I should get approval. Well he was wrong again, the TCR registration was still rejected. Vicente stated he was filing an appeal, which subsequently got rejected again.

Since I started this 20 days ago I have put in more than 36 hours into a website they say I am “required” to have in order to communicate with my clients via text. This has equated to almost an entire week of my time and has greatly impacted my income for the month. 

Extremely frustrated as it appears even the “Executive Response Team” does not know what they are doing or how to get this approved. At this point until I ACTUALLY get approval I have to assume that, since the leading authority on this case says that I am good and should be approved, there must be some sort of bias against myself and my company. 

If all else fails legal will be the next available option. I am still willing to work with ring central and their “team” to try and get this approved but have very little faith that I will see any sort of resolution to this considering they come back with different reasons to reject me almost every time. 

FURTHER UPDATES ARE PENDING

Thank you for keeping us updated on your experience, ​@Timberlin Insurance. We truly appreciate your continued willingness to work with us despite the challenges you’ve encountered.

Please know that Vince has been diligently keeping us informed about the steps he is taking to address and resolve the matter. Your patience and understanding throughout this process mean a great deal to us. 🙏🏼

Hey, I have escalated this. 
My colleague Brian Miller, from our TCR expert team, is going to dig in a bit further and connect with you ASAP. 
Please standby!

All this work just so Verizon, T-Mobile and AT&T can cut down on txt spam.  If I wanted to use a RC number to text spam the world I would just sign on with a single phone, setup a phone website with the disclaimers, fill up the form get approved and have at it.  After a few hundered thousand spam texts I am sure to be shut down.  No problem.  Get a new fake email address, a new Ring Central Account, copy and paste the fake web site, rinse and reuse.  It’s just a money grab for the TCR corporation. It costs a penny for every 10,000 texts t-mobile has to send out, and by gosh, they are going to put a stop to it.  Unfortunately, it looks bad for RingCentral because they have to take the brunt of the complaints of users who can no longer text, and cant do anything about it.

Cant I just PAY for text messages and be done with this horse patuti?

**UPDATE** 

Brian Miller from the TCR expert team and Vicente Vales worked to finally get us the approval! After so many trial and errors I was finally connected with the right team that guided me to get the job done! I cannot tell you how happy I am that all my efforts were finally validated on this day 01/22/2025. 

After a year trying to get this approved it finally happened, I urge users and people alike to reach out to the community moderator Mary if you are struggling just like I was. She was very helpful in setting this into motion and without her nothing would have happened. 

I am finally convinced that this is not a scam and that carriers are just being very stringent right now but if you connect with the right people they will make it happen for you! Just listen and be willing to make some changes. 

Thank you to the RingCentral members that made this possible for me:

Community Moderator - Mary

Executive Response Team - Vicente Vales Jr.

Senior Project Manager - Brian Miller

Without you guys I would not have been able to get the approval. Thank you. 

**No more updates from myself will be posted.**

Thank you so much for taking the time to share your experience and for your thoughtful commendation! It’s incredibly rewarding to hear that your persistence paid off and that we were able to help you finally secure the approval after such a long journey.

Thank you so much for taking the time to share your experience and for your thoughtful commendation! It’s incredibly rewarding to hear that your persistence paid off and that we were able to help you. 🙏

I stopped trying in August. The TCR support team blatantly told me to lie on the form. As far as I can tell this ”solution” to the problem is so the big carriers can tell congress they are doing something.

I know RingCentral.com claims this is being imposed on them, but I hold them accountable as they are letting their brand be listed on the TCR website.

I won’t rant (even though I want to). I am respectfully asking someone to help me. I follow the same rules that my collogues follow and they have text capabilities. I finally got permission to receive texts, but this is useless without being able to respond. That’s kind of the point, isn’t it- they text me, I text them back? If a customer wants to communicate via texts, why shouldn’t I be able to text them back? I feel like many of the other frustrated people in this thread- what do I have to do to make this work?  

I’m at my wit’s end with my SMS TCR registration process. I’ve been rejected so many times now, and I don’t know what I’m doing wrong. Every single time, I’ve called RingCentral support and asked them to walk me through the form step by step. I’ve even asked them to tell me EXACTLY what to write, word for word. They always reassure me, saying, “This time, it’s perfect,” and that I won’t get rejected again. Then I wait about 20 days, only to get yet another rejection email—always for a completely different reason.

My most recent rejection says:

"DCA2 declined sharing request for campaign ######. Explanation: Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, message frequency, and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (611)"

I am beyond frustrated because I feel like I’m just going in circles. Why am I not getting clear, actionable advice from support? Why do they say it’s fine, but then I keep getting rejected?

If anyone here has successfully completed their SMS TCR registration, can you PLEASE share what you included in your messages? What exactly needs to go in the opt-in message, opt-out message, and HELP message? I’m desperate for help.

Thanks in advance for any advice. I really hope someone here can shed some light on this.

I understand that this process has left you feeling let down. That’s not the experience we want for you, and I’d like to help make things right.

If you’re open to it, I’d be happy to get someone from our TCR Escalations Team to look into this for you and provide a clear, actionable path forward—without any guesswork or confusion. Could you share your previous case or ticket number with me via DM? This will help us get up to speed and ensure we’re addressing your specific concerns.

You’re completely right—texting is a two-way conversation, and it’s important to have the ability to respond when a customer texts you.

I’m here to help. I’ll escalate this to the appropriate team right away to ensure your texting capabilities are reviewed and addressed. Could you please send me a DM, and share any relevant details, like your account information or any ticket numbers related to this issue? This will help us get to the bottom of it faster.

What’s real interesting is seeing that other phone providers are offering a guaranteed turn around of 48 hours to register a campaign. And I’ve been working on mine for 7 (SEVEN!!!!) months. To the point that I have my director on my behind. It’s almost worth switching phone services to someone that GUARANTEES service within 48 hours. 

I believe Mary has escalated this on your behalf. Hang tough and if you don’t get what you need, get back to us here and we will escalate further

I responded to Mary today, but just as an update, I haven’t heard from the escalation team and my application is still under review. At this point, we’re seeking text support from another vendor and if we get registration quicker from them than RingCentral it will be very disappointing on RC’s part…