Hello,
We’re using RingCentral entirely on App (computers Mac/Windows and Mobile App iOS/Android), with no physical desk phones.
I’d like to allow multiple users to share two outbound phone lines, so we don’t have to pay for a separate direct line for every user.
Is there a way to configure this in RingCentral ?
Here’s our setup and what we’re trying to achieve:
-
No desk phones, only the RingCentral app;
-
Limit the number of simultaneous outbound calls (e.g. 2 max);
-
Allow all users to share the same main company number for outbound caller ID.
We are a team of 10 people, including two members in customer relations. My ideal would be to have two outbound call lines.
- One reserved for my group: Customer Relations (2 members)
- The second is available to everyone: 10 members (including my two customer relations members).
This avenue allows everyone to call while optimizing my monthly cost because it is rare that 2 outgoing calls are made at the same time.
Thank you for your help and any guidance on the best setup for this!
Best regards,
