@Nathan Medema , Voicemail-to-text conversion is limited to the first 5 minutes of the message. Are you only getting 1 minute?

Good morning Mary,

Thanks for the response! When voicemails are being converted to text, the email we receive with the converted message only includes a Partial transcription under the "Voicemail Preview", with a footer link to listen to the entire message. For example,

"Dear _____

You have a new voice message:

Voicemail Preview: (Partial)

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. ..."

To listen to this message, open the attachment or use RingCentral app to have instant access to all your messages on the go."

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In the real-world sample above (the text has been replaced), the message length was 1min 50s, but only a portion of the voicemail is transcribed in the email, so we have to listen to the entire voicemail via the attachment or in RingCentral.

It would be a fantastic time-saver if the Voicemail Preview included the Complete voicemail-to-text transcription, rather than just a partial one, and/or if there was a setting in RingCentral where we could toggle whether or not we wanted the Complete transcription to be shown these emails, or just a Partial one (as is currently the case).

Would you please open a ticket for this? I believe that there's an error. If the entire voicemail is 1min 50s, it should include the whole duration in the transcription.