Good Morning.
I am in the process of testing this with our netsuite integration and just using it at my desk. Our goal is to deploy to our call center of 12 employees that use the softphone to monitor 2 call ques. Features they use are the HUD, DND, and manually taking themselves in and out of call ques for misc. reasons along with standard features. My question is, is App connect intended to replace the exisitng softphone that the call center agents currently use ? If so, are all the features in the softphone in app connect ?
in my testing when I call in I have both the softphone and app connect ringing, I’m just trying to figure out how its inteded to be used.
Also, I believe I read in one of the email’s that this going to be mograting to a paid option at some point. Can anyone confirm that and if so what is the time line for that ?
Thank you for the help
