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Question

Outbound call not showing in App

  • March 3, 2021
  • 1 reply
  • 179 views

Hello, I have an issue with Ring Central where every outbound call I attempt to place does not show in the app. Yet the call goes ahead. I can hear the call ringing, but no screen shows up telling me I am on an active call - I cannot put the call down, or mute or anything. If I press the green phone button again, all it does is statrt a new call on top of the existing call. I then get cut off a call 1-2 minutes in. Please can you help?


I am running RingCentral App on iphone

1 reply

Mary-Community_Moderator
Community Manager
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Hi @James Bath, have you already tried to uninstall/reinstall your app?



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