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Change number of rings

1 year ago
February 28, 2024
2 replies
923 views

ereischl
New Participant
1 reply

I have our call queue setup for Simultaneous. It only rings 1 time before going to voicemail. I can't find any setting to change the number of rings before going to voicemail.

Thanks.

Best answer by john-oliphant

Setting should be here:

Call Queues > Your Queue > Call Handling & Members > Wait settings > Maximum caller wait time in queue.

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john-oliphant
Inspiring
40 replies
Answer
1 year ago
February 29, 2024

Setting should be here:

Call Queues > Your Queue > Call Handling & Members > Wait settings > Maximum caller wait time in queue.

ereischl
Author
New Participant
1 reply
1 year ago
February 29, 2024

Thank you.

Reply

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