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Question

How can I find out length of park from detailed call log


  • Participating Frequently
  • 5 replies

I was trying to find out the length of park from detailed call log.

I found three calls that were parked and the length of the park via the analytics page.

I tried the same using the detailed call log but the info doesn't seem to exist.

Can you help me find out please?

3 replies

PhongVu
Community Manager
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  • Community Manager
  • 2313 replies
  • June 19, 2023

Call log data does not include such detailed data. If you need the data per parked call, you must implement your app listening to telephony session events and calculate the data using the raw data.

Read this article to get familiar with the telephony session events notification.


  • Author
  • Participating Frequently
  • 5 replies
  • June 19, 2023

It seems like the telephony session event notification is a subscription/notification system, which means I need to be listening to the notification at all times and cannot access history. Am I correct?


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2313 replies
  • June 20, 2023

Yes. You can read this article to learn how to build one.


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