Skip to main content
Question

How can I route all calls to IVR Option 1 from 6:00 am until 8:00 am?


First time poster and novice script writer. Please forgive any protocol transgressions.

In our Nice inContact Contact Center, we are capturing calls to 30+ physician clinics and presenting IVR options to the callers. From the hours of 6:00 am to 8:00 am, we want to bypass those options and send the callers directly to option 1 of that IVR list . The script is built in Studio release version 22.2.020.1494. Including a screenshot but can add text of the script if needed. 1659710941863.png

0 replies

Be the first to reply!

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings