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Question

Is there a way to have a call ring 3 phones in a ring group and then be sent to an IVR menu if no-one answers??

J

Customer would like phones to ring directly to their desks and then if nobody is there to answer they would like it to go to an IVR menu with option. I know I could set up an outgoing message and take an incoming message but they would like the phone system to send them to an auto-attendant if there is not staff to answer.

3 replies

Mary-Community_Moderator
Community Manager
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Hi @888 James Padgett, this kind of setup is not possible in your phone system. You may submit a feature request about this. Go to https://ideas.ringcentral.com/. Thank you!

S
  • sharon-3
  • New Participant
  • 1 reply
  • March 31, 2023

We want this as well.

Joe Cache
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  • Joe Cache
  • Brainy
  • 154 replies
  • March 31, 2023

This is now possible - they've updated the core programming, and you can send a Call Queue to an IVR extension.(in the Call Handling / Wait Settings)


Let me know if you need screen shots/breadcrumbs.


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