You can open a support case to to get assistance here so the technical issues can investigate what's going on.

I have the same problem, I travel a lot and I'm losing business as customers cannot reach me while I travel.

I opened about 30 support cases, but unfortunately, I still have this issue, I don't think Ring central can fix it, every time I open a new case, the agent resolves the case as if it was resolve but it's not.

I don't know what else to do, any suggestions?

The fix was 2 fold. The first item sort of resolved a portion of my issue. I used the main phone number to log into the application but I was supposed to use my direct line (phone number) to sign into the softphone. That allowed my softphone app to ring when called. That didn't solve my main issue - I wanted the softphone to ring when the main line was called. The fix for that was to create a call queue. i hope that helps resolve your issue @New Reservation

Thanks for sharing this, @Richard Nadeau! Let us know how it goes, @New Reservation.

Hi Richard,

Please tell me how to create a call queue.