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Question

full voice mail

  • September 28, 2019
  • 5 replies
  • 700 views
W

I've been using RC for my business since 2014, never any major issues...now I have some of my clients telling me that when they called my business number, they get a message stating that the voice mailbox is full ? However, when I call from my personal number, it rings right through to voicemail without issue. Today I was with a client and they told me they've been having issues with contacting me, I asked them to call my business number and let me hear this for myself...sure enough after the phone connected it stated "the voice mailbox is full" and hung up on them. I then immediately called from my personal cell phone to the same business number and it went through with voice greeting and then voicemail ?? Point of reference we both have phone numbers with identical area codes (not that that should matter).

5 replies

B
  • bob-robinson
  • Participating Frequently
  • 31 replies
  • September 30, 2019
I'd reach out to support if it was me, but I'd also look at the Call Handling and Forwarding settings for your account to see if anything looks unusual, especially for handling of calls from your cell number.  Is your cell number in your forwarding options?
J
Community Manager
Forum|alt.badge.img
  • Jessica H.
  • Community Manager
  • 408 replies
  • September 30, 2019
Bob's right on with this one William. You can open a case here: 

M
  • MLaw
  • New Participant
  • 2 replies
  • March 26, 2025

Has this ever been resolved?  We are having the same problem with one of our callers.  Since we were unable to duplicate the message with tech support they have no clue and were unable to assist.  Can you please let me know how the issue was resolved for you?  

Crystal_
Community Manager
  • Crystal_
  • Community Manager
  • 55 replies
  • March 31, 2025
MLaw wrote:

Has this ever been resolved?  We are having the same problem with one of our callers.  Since we were unable to duplicate the message with tech support they have no clue and were unable to assist.  Can you please let me know how the issue was resolved for you?  

Is the dialed number toll-free or local? If it's toll-free and callers receive an error message stating the voice mailbox is full, the issue might be related to toll-free calling credits. You can verify this by testing if calls to local numbers from the account work without the error message. If it's not a toll-free number or a calling credits issue, please send me a private message with your case number or account details so we can review and consult our support team.

M
  • MLaw
  • New Participant
  • 2 replies
  • March 31, 2025

This is not a toll free number.  They had no answer.  I was never given a support number I just called in and they said they had no idea because it couldn’t be replicated.  Just like the original poster, he didn’t get the message, but his client did.  So I don’t know what todo. 

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