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Question about RingCentral SMS Campaigns

  • January 24, 2023
  • 2 replies
  • 598 views

My question is if I send out a mass sms campaign, does it send it anonymously rather than in a group? They need to be individual texts to each client and they cannot see the other clients in the campaign group. Basically can I send out one campaign to multiple users without them seeing the other recipients?

Additionally, is the SMS Campaign's feature HIPAA Compliant?

2 replies

Mary-Community_Moderator
Community Manager
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The High Volume SMS API offers this feature. If you want to know more about this, you may go to https://support.ringcentral.com/article-v2/High-Volume-SMS-Overview.html?brand=RC_US&product=RingCentral_MVP&language=en_US.


Mary-Community_Moderator
Community Manager
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Regarding HIPAA compliance, the answer is no. SMS is general (not just RC) and is not HIPAA compliant due to the lack of end-to-end encryption.