Question

Two Dial-By-Name Entries for One Extension

3 years ago
October 14, 2021
3 replies
228 views

luke-morehead
New Participant
4 replies

Our dial-by-name directory Search Criteria is by last name, and an employee was recently married. Consequently, many callers search by her previous name and are unable to reach her. Can we assign her a second dial-by-name entry for her previous name?

Mary-Community_Moderator
Community Manager
2295 replies
3 years ago
October 14, 2021

Hi @luke-morehead , only one Dial-by-Name can be assigned on an extension. You may submit a feature request if you want this to be added in the future.

Anirban2396911020
Inspiring
1017 replies
3 years ago
October 14, 2021

There is a similar kind of feature request in idea portal

https://ideas.ringcentral.com/ideas/CUSTCOM-I-2309

See this dial by extension request serves your purpose

luke-morehead
Author
New Participant
4 replies
3 years ago
October 15, 2021

Thanks @Anirban - I appreciate the suggestion!

Reply

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