Question

Extension going on DND when calls come in

2 years ago
January 5, 2023
3 replies
290 views

debbiez
New Participant
1 reply

I have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?

Mary-Community_Moderator
Community Manager
2295 replies
2 years ago
January 5, 2023

Is the extension using a deskphone or app?

debbiez
Author
New Participant
1 reply
2 years ago
January 5, 2023

They are using the Desktop app.

Mary-Community_Moderator
Community Manager
2295 replies
2 years ago
January 5, 2023

Here's the article on how to configure an extension's availability status, including DND.

https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingCentral_MVP&language=en_US

Let me know if it's still the same after checking the settings.

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