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Question

Ring Central App is Super Buggy

  • January 18, 2019
  • 5 replies
  • 285 views
K
Users are constantly complaining the Ring Central app goes nutso when calls come in. That is, caller and user both hear weird sounds, call quality instantly drops. Nothing can be put on hold or sent to VM.

Basically if you're on a call and another comes in, the whole thing just stops working.

Anyone aware of Ring Central caring to address any issues with the App? Custom ring tones, call-waiting improvements?

Something?

    5 replies

    C
    • cglassy
    • Participating Frequently
    • 61 replies
    • January 18, 2019


    USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets


    2019-01-18 What you are describing is a Quality Of Service issue when users are hearing wonky type noises this is using a user's network tuning must be adjusted for QOS - please first try the tool and if this does not help you adjust your network settings properly, I suggest Opening A Case. TROUBLESHOOTING QOS issues with PingPlotter Tool


    https://support.ringcentral.com/article/8804.html

    K
    • klinger
    • Author
    • New Participant
    • 3 replies
    • January 18, 2019
    Call quality doesn't seem to be the issue here, as there ARE no problems until another call comes in.
    K
    • klinger
    • Author
    • New Participant
    • 3 replies
    • January 18, 2019
    Multiple different networks too...
    K
    • klinger
    • Author
    • New Participant
    • 3 replies
    • January 28, 2019
    This reply was created from a merged topic originally titled Ring Central App is Super Buggy. Posted this the other day and someone posted an "answer"... then my question was marked as "answered"... er... nope.

    Are there any plans to actually care about the Ring Central app and fixing bugs or adding features, or does Ring Central just not care?

    Presently call quality is fine... until another caller dials in. Both caller and Ring Central users experience strange noises that don't go away until the call ends, sometimes calls are simply dropped.

    Don't say it's a QOS issue, our reports are all green in that area.

    Thanks for "caring"...
    S
    • saadet.swift
    • Known Participant
    • 554 replies
    • January 28, 2019
    Hi KLINGER, you're going to have to work with Support on this one. There are many things that could affect what you're experiencing and it'll take some live troubleshooting


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