Incoming RC calls kicking me out of active Microsoft Meeting

7 replies
3842 views

When in a Teams meeting and receives an incoming call, I'm immediately kicked out of Teams

meetings

New Participant

I just had this issue with one of my users.
We had to go into the RC App Settings -> Notification and Sounds - (scroll down to the bottom) -> Headset Controls

Disabled this section. We no longer had issues with incoming RC Calls kicking us out of teams meetings. I suspect there was some issue with it working or trying to assume audio control while it's already in use by another app.

BeckyH

Community Manager

I've not heard about this issue on a larger scale - have you opened a support case for a little troubleshooting?

P

pscheelerAnswer

New Participant

I just had this issue with one of my users.
We had to go into the RC App Settings -> Notification and Sounds - (scroll down to the bottom) -> Headset Controls

Disabled this section. We no longer had issues with incoming RC Calls kicking us out of teams meetings. I suspect there was some issue with it working or trying to assume audio control while it's already in use by another app.

BeckyH

Community Manager

Thanks so much for sharing this solution, @Patrick Scheeler!
@Stan Hale Will you let us know if the above works for you?

M

mramirez

New Participant

Thanks for the info! I'm hoping this helps for me as well!

M

mramirez

New Participant

This solved the issue for me. I have a headset connected by bluetooth and this seemed to fix it. Thanks!

A

andrewk

New Participant

This does not work for me. I have a Sennheiser speaker connected to my laptop. If I am in a MS Teams call and someone calls me on Ring Central the MS Teams call automatically disconnects. I have updated the headset setting but this does not solve the problem - perhaps because it is a speaker and not a headset? Can anyone help?

B