Having more and more users of new Dell laptops saying they cannot use the virtual background. We have plenty of i5 Dells that can use the VB. There must be a graphics drive issue and not a processor issue. I also have an i9 throwing the same error.
Is there a list of GPUs that are not compatible?
Can you please check the below reference: https://support.ringcentral.com/app/video/desktop-web/background-weatherperson-system-requirements-desktop-web.html
For not compatible part you do need to check with support team: https://support.ringcentral.com/contact-support.html
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