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Question

Cannot log in to support

  • December 14, 2020
  • 2 replies
  • 733 views

Since last Friday I am unable to log in to the case portal to view cases or open a new case. I'm trying to log in with Google like I've always done, but it gives me an error "REGISTRATION_HANDLER_ERROR". If I click Try again it goes to a Salesforce window that says "We can't log you in because of an authentication error". I've tried logging in using my phone number and password also, same error. I've tried clearing browser data, different browser, etc, it's not making any difference.

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2 replies

BeckyH
Community Manager
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  • Community Manager
  • December 14, 2020

Hey, @jeff-haussler - this is a known issue, but we've reached out and had our team make an adjustment so you are able to submit cases.
Please let me know if this does not work for you!


  • New Participant
  • December 17, 2020

Please can the same be done to me - this seems to be an issue for a lot of people at the moment, including us! @Becky-Community_Manager