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New Participant
November 2, 2020
Solved

Switch off RC this call is being recorded message

  • November 2, 2020
  • 3 replies
  • 4852 views

Hi there, does anyone know if you can switch off the RC message informing the caller that the call will be recorded? In our own message we inform our callers that the call is being recorded.

    Best answer by

    Hello @Mark Perkins, we don't have features that mute the announcement for the call recording. However, you can do a workaround. You can customize the announcement, such as an advertisement for your company slogan or any other greeting you may. You can also share your idea HERE. Thank you!



    2020-11-06-00-01-30.png

    3 replies

    Answer
    November 5, 2020

    Hello @Mark Perkins, we don't have features that mute the announcement for the call recording. However, you can do a workaround. You can customize the announcement, such as an advertisement for your company slogan or any other greeting you may. You can also share your idea HERE. Thank you!



    2020-11-06-00-01-30.png

    New Participant
    April 19, 2021

    you can record one second of silence as the recording. Then it will appear as if the prompt is not being played.

    New Participant
    October 25, 2024

    Is there a way to apply this same concept to the transcript notifications?