We noticed recently that RingCentral AI assistant can transcribe and summarizes calls. Is there a way to those summaries into our Customer Relationship Management system?
Steps/ Workarounds attempted:
(According to talking to tech/dev support and personal tests with APIs)
- AI assistant data cannot be accessed via API which means any movement would be extremely manual.
- RingSense (including at additional cost) has a very limited integration currently only containing a handful of Microsoft products none of which are a CRM.
- RingSense API (beta) cannot be used on RingCentral’s media URLs because the RingSense API can only be used on “publicly accessible url.” This could be used if we moved our RingCentral media URL’s to a publicly accessible URL but then it would mean that all our call data would be publicly accessible.
Do you know how we can get call summarizes into a CRM?