Calls are not logged with the contact names from Bullhorn

Calls are not logged with the contact names from Bullhorn in the RingCentral CRM Extension. Only after manually refreshing a call entry the name from the respective Bullhorn contact is displayed (see screenshot below, for instance “Niels Körner” was manually refreshed to get the name in the display). How can I get a call list, that always displays names and not phone numbers?

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@Thomas Biber I will reach out to privately to schedule time to troubleshoot. Also - can you attach your screenshot?

@ByrneReese Hi, thanks for your reply . Here is a screenshot: see attachement. If I manually refresh the display (via the three dot menu → Refresh), I get the names. But I would have to do this for all calls in the list manually.

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