Calls are not logged with the contact names from Bullhorn

​@Thomas Biber I will reach out to privately to schedule time to troubleshoot. Also - can you attach your screenshot?

​@ByrneReese  Hi, thanks for your reply . Here is a screenshot: see attachement. If I manually refresh the display (via the three dot menu → Refresh), I get the names. But I would have to do this for all calls in the list manually. 

For some reason I’m dealing with a flickering offline/online connecting issues when I log calls. I still get these errors when one time call logging has been toggled on.

any idea’s to try for a fix? I have about 65 calls that have not logged because of it.

​@ryantrainorr 

Quick confirm: were those calls not logged as Bullhorn Notes under Candidates/Contacts?

If they were not logged, then it might be some other issue than the one in screenshot. Could you follow these steps to check:

1. In the extension call history page, find a known contact that’s in Bullhorn
2. Hover on the call record and click “...” button then “Refresh contact”

Please let me know what do you see. Thanks! 

[IMAGE REMOVED]

Do you know how to get the application (left) and the chrome extension (right) to be sync’d up? some of the contacts update but also some i have to manually enter their names on both.

Moderator comment - my apologies, but I decided to remove this image as it contained a lot of personal information. If we need to exchange personal identifiable information like this in the future, share is via direct message. 

I tried doing this but didn’t see much happen when I “refresh contact”.

I think your first answered my question. I’ll just keep manually adding. Thanks so much.