​@Thomas Biber I will reach out to privately to schedule time to troubleshoot. Also - can you attach your screenshot?

​@ByrneReese  Hi, thanks for your reply . Here is a screenshot: see attachement. If I manually refresh the display (via the three dot menu → Refresh), I get the names. But I would have to do this for all calls in the list manually. 

For some reason I’m dealing with a flickering offline/online connecting issues when I log calls. I still get these errors when one time call logging has been toggled on.

any idea’s to try for a fix? I have about 65 calls that have not logged because of it.

​@ryantrainorr 

Quick confirm: were those calls not logged as Bullhorn Notes under Candidates/Contacts?

If they were not logged, then it might be some other issue than the one in screenshot. Could you follow these steps to check:

1. In the extension call history page, find a known contact that’s in Bullhorn
2. Hover on the call record and click “...” button then “Refresh contact”

Please let me know what do you see. Thanks! 

[IMAGE REMOVED]

Do you know how to get the application (left) and the chrome extension (right) to be sync’d up? some of the contacts update but also some i have to manually enter their names on both.

Moderator comment - my apologies, but I decided to remove this image as it contained a lot of personal information. If we need to exchange personal identifiable information like this in the future, share is via direct message. 

I tried doing this but didn’t see much happen when I “refresh contact”.

​@ryantrainorr 

1. The sync up question. The extension doesn’t actually sync contacts from Bullhorn. It gets contact information on-the-fly and keep that for a while. The actual contact syncing which keeps contact information all correct all the time isn’t implemented in our service. There are many reasons, but the main one is, it’s complicated and it takes a lot of efforts.
2. Refresh contact. This is to verify that your Bullhorn session is working inside your Chrome extension. From your screenshot, it looks like it’s working fine. I may need more information. Could you send me a screen recording of the issue? To da.kong@ringcentral.com. Thanks!

I think your first answered my question. I’ll just keep manually adding. Thanks so much.