I attempted to connect App Connect to NetSuite (Version 1.6.0) with our instance of NetSuite (Edition: Canada, Release 2025.1). The integration works perfectly when using an Administrator role.
However, when I try to connect using a user account assigned the role "RingCentral Unified CRM Extension" (or any other role within the company), the connection fails without any error message—the page simply disappears without loading or redirecting.
Could you please assist in identifying the issue?
Best answer by sushilmall
Hi
Also, please ensure you have installed the latest version of the SuiteApp RingCentral Unified CRM Extension.
Also, Forgot to say that I gave all those permisions to the user
| Category | Permission | Level |
|---|---|---|
| Lists | Contacts | Full |
| Lists | Customers | Full |
| Lists | Phone Calls | Full |
| Lists | Subsidiaries | View (OneWorld users only) |
| Lists | Notes Tab | Full |
| Lists | Documents and Files | Full |
| Reports | SuiteAnalytics Workbook | Edit |
| Setup | Log in using OAuth 2.0 Access Tokens | Full |
| Setup | REST Web Services | Full |
| Setup | User Access Tokens | Full |
| Transactions | Sales Order | Full |
| Transactions | Opportunity | Full |
| Transactions | Find Transaction | View |
+3
Also - have you enabled REST Web Services? https://ringcentral.github.io/rc-unified-crm-extension/crm/netsuite/#turn-on-rest-web-services
Hi
Also, please ensure you have installed the latest version of the SuiteApp RingCentral Unified CRM Extension.
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