Our company policy mandates that sales agents must not be able to see customer phone numbers anywhere within the RingCentral environment—this includes the desktop app, browser app, and any administrative panels. Phone numbers must be 100% masked. The only exception should be for system administrators, who require full visibility. For your reference, we have already successfully implemented this exact policy within our Zoho CRM environment. Sales agents there can only use click-to-call functionality without ever seeing the actual number. Our goal is to apply this same secure standard to RingCentral to protect our customer information from unauthorized access by the sales team. Please confirm that this is possible and outline the steps needed to implement it.
our sales agent can not see cutomer phone number during outbond and inbound call.