How do you adjust incoming call volume in the RingCentral app? In & outgoing are fine from both the desk phone & Teams but can’t hear incoming calls from the desktop app.
+1Hi
Here is how you adjust the volume for active calls directly within the RingCentral desktop application:
RingCentral has separate controls for the speaker volume of an active call and the volume of the ringtone/notifications.
Click the Settings gear icon (⚙️) in the navigation bar of the RingCentral desktop app.
Go to Audio.
Under the Audio settings section, look for Output (Speaker settings).
You will see two key controls:
Speaker source: Click the dropdown next to Speaker source to make sure the correct output device (e.g., your headset, external speakers, etc.) is selected for the audio you hear during a call.
Speaker volume: Use the Speaker volume slider to adjust the volume for the audio you'll hear during a phone call. This should resolve the issue of not being able to hear the caller well.
Note: The RingCentral app's volume controls operate independently of your computer's main volume settings.
+1Here’s also a guide if you are referring to the ringtone notification sound.
This controls the audio you hear before you answer a call and for other in-app alerts.
Open the RingCentral desktop app.
Click the Settings gear icon (⚙️) in the navigation bar.
Go to Audio.
Scroll down to the Output section.
Look for the following two options, which control the incoming call ring and notification sounds:
Ringtone and notification source: Click the dropdown to select which device will play the ringing sound (e.g., your computer speakers, a specific headset, or "All audio sources" if you want it to ring everywhere).
Ringtone and notification volume: Use the slider next to this option to adjust how loud the ringtone and other notification sounds will be.
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