Hey, ​@DBarrington I think if you hit hang up on the call then click cancel transfer it will cancel the requeue. Can you test and let me know if this resolves it?

Hi Becky, Thanks for your response! I believe this is only for the transfer option, the issue I’m having is with the requeue function. If we go to requeue and stay on the call, but someone doesn’t answer, there’s no option to cancel that requeue and just go back to the customer.  

Okay, I’m digging in further. Thanks for your patience. 

​@DBarrington Hey, thanks for your patience - I had to sync with the product team. 
So, they reviewed and agree that this is indeed an area for improvement and plan to add it to the initiatives they are working on.

I had my team create an idea in the Ideas Portal - please add your vote and use case. I will be sharing the idea with them so they can keep track of votes and also update you when the feature is implemented. 

https://ideas.ringcentral.com/forums/958496-contact-center-ringcx/suggestions/49531055-cancelling-a-requeued-call

Hi Becky, always happy to wait for a reply when the response is as informative and useful as this! Thanks so much, hopefully they take action on it sooner rather than later, seems like a very basic function to be missing. 

Absolutely agree. Please do share your vote and use case so I can let them know you’ve updated it. 
And thanks for bringing this to my attention.