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Question

Enabling bi-directional realtime audio streaming though incoming call using RingCX license

  • January 21, 2026
  • 0 replies
  • 14 views

An incoming call to a RingCentral phone number should be routed to our Next.js application (running server-side with WebSocket support), where the real-time audio media stream should be received. Our application then processes the audio, which should be sent back into the same RingCentral call.

In effect, the call audio should flow bi-directionally through our application, acting as a real-time media processor.

How can we achieve this requirement through Voice API or any other bi-directional streaming APIs or SDK provided by RingCentral Contact Center (RTCC) or RingCX license?