Hi @LKS_Family_Medicine ,
That setup is definitely possible.
I have worked with a number of RingCentral IVR configs.
Happy to take a look and handle it for you so it is off your plate.
You can reach out to me on my email here
Colin
Hi @LKS_Family_Medicine ,
That setup is definitely possible.
I have worked with a number of RingCentral IVR configs.
Happy to take a look and handle it for you so it is off your plate.
You can reach out to me on my email here
Colin
Hi @Colin2, thanks so much for jumping in and offering to help our members! It’d be awesome if you could share the solutions here as well, so others can benefit and learn from it too. 😊
LKS,
We have this as well for us (we’re also a Home Health/Pharmacy) and it’s easy, just takes a few steps:
… Create a Call Queue - name it what makes sense to you ‘Translation Service’ or ???
… Under Call Handling - tick on ‘Forward all calls...’
Enter that number - and Save. You may want check the Call Queue Details - tick off the ‘show in directory’ and the front end ‘please wait’ message - up to you.
… Then in your IVR Key Press menu, extension number for the Call Queue you just created.
Have some cake.
We’ve warped RC into doing what we needed - we have some rather funky schedules, depending on the department and sites - so any odd thiings you want RC to do, let me know. ;)
Good luck.
LKS,
We have this as well for us (we’re also a Home Health/Pharmacy) and it’s easy, just takes a few steps:
… Create a Call Queue - name it what makes sense to you ‘Translation Service’ or ???
… Under Call Handling - tick on ‘Forward all calls...’
Enter that number - and Save. You may want check the Call Queue Details - tick off the ‘show in directory’ and the front end ‘please wait’ message - up to you.
… Then in your IVR Key Press menu, extension number for the Call Queue you just created.
Have some cake.
We’ve warped RC into doing what we needed - we have some rather funky schedules, depending on the department and sites - so any odd thiings you want RC to do, let me know. ;)
Good luck.
Great insights, @Joe Cache!
