I have spent countless hours on the phone with support just to add an option to workflow studio for our IVR options. If the caller presses ‘2’, I want the call transferred to an external number. Is that really so hard to do that even RC support is unable to do this? Is there someone on this thread I can pay to help me support this monstrosity of a phone system? We are a fam med clinic and no one in our area supports Ring Central so by default, that lands on me. I am willing to pay for help! Thanks.
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Hi @LKS_Family_Medicine ,
That setup is definitely possible. I have worked with a number of RingCentral IVR configs. Happy to take a look and handle it for you so it is off your plate.
That setup is definitely possible. I have worked with a number of RingCentral IVR configs. Happy to take a look and handle it for you so it is off your plate.
Hi @Colin2, thanks so much for jumping in and offering to help our members! It’d be awesome if you could share the solutions here as well, so others can benefit and learn from it too. 😊
LKS,
We have this as well for us (we’re also a Home Health/Pharmacy) and it’s easy, just takes a few steps:
… Create a Call Queue - name it what makes sense to you ‘Translation Service’ or ???
… Under Call Handling - tick on ‘Forward all calls...’
Enter that number - and Save. You may want check the Call Queue Details - tick off the ‘show in directory’ and the front end ‘please wait’ message - up to you.
… Then in your IVR Key Press menu, extension number for the Call Queue you just created.
Have some cake.
We’ve warped RC into doing what we needed - we have some rather funky schedules, depending on the department and sites - so any odd thiings you want RC to do, let me know. ;)
Good luck.
LKS,
We have this as well for us (we’re also a Home Health/Pharmacy) and it’s easy, just takes a few steps:
… Create a Call Queue - name it what makes sense to you ‘Translation Service’ or ???
… Under Call Handling - tick on ‘Forward all calls...’
Enter that number - and Save. You may want check the Call Queue Details - tick off the ‘show in directory’ and the front end ‘please wait’ message - up to you.
… Then in your IVR Key Press menu, extension number for the Call Queue you just created.
Have some cake.
We’ve warped RC into doing what we needed - we have some rather funky schedules, depending on the department and sites - so any odd thiings you want RC to do, let me know. ;)
