I completed all Ring CX Training however it doesn’t show as completed like the others. Any reason why not? Please advise
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Best answer by Mary-Community_Moderator
Hi
We are looking into this for you!
To help us rule out a few common technical sync issues, would you mind trying these quick steps?
-
Refresh your dashboard: Sometimes the status just needs a manual nudge.
-
Try a different browser or Incognito mode: This helps check if a cached version of the page is hiding your progress.
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Verify all modules: Double-check that every "Knowledge Check" or "Satisfaction Survey" within the RingCX course has a checkmark, as missing even one small item can keep the whole course from marking as complete.
+1Hi
We are looking into this for you!
To help us rule out a few common technical sync issues, would you mind trying these quick steps?
-
Refresh your dashboard: Sometimes the status just needs a manual nudge.
-
Try a different browser or Incognito mode: This helps check if a cached version of the page is hiding your progress.
-
Verify all modules: Double-check that every "Knowledge Check" or "Satisfaction Survey" within the RingCX course has a checkmark, as missing even one small item can keep the whole course from marking as complete.
Hey Mary,
I tried refreshing and using a different browser but looks the same. I also double checked that all courses are completed.
Thanks,
Frank
+1Thanks for confirming. I’ll get back to you soon. 😊
+1Hi
+1Thank you!
You’re welcome! 😊
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