I received an email about my app throwing a lot of errors, what do I do?
At RingCentral, we actively monitor applications for unusual behavior to ensure the stability and security of our network. If your application is generating a high volume of errors, we will send an alert to notify you. It is essential to address these issues promptly—failure to do so may result in the suspension of your application.Common Reasons for Application ErrorsApplications may experience errors due to several common issues: Server Errors (HTTP status codes 50x): These typically indicate a problem with your application’s backend server. Authentication Errors (HTTP status codes 40x): These occur when an application fails to authenticate properly. Rate Limiting Errors (HTTP status code 429): This happens when an application exceeds the allowed number of API calls. Identifying the Type of ErrorTo determine what errors your application is encountering: Check Your Server Logs: Maintaining detailed server logs will provide the most comprehensive insight into errors. Use the Deve