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Retrieving SMS for multiple numbers by Super Admin

  • November 19, 2021
  • 3 replies
  • 434 views
H

Hi there,

Will all SMS that flows through an account on different numbers be available in the Super Admin's extension?

For example, if an account has phone numbers A B and C, and if I use the Super Admin credentials to access the /restapi/v1.0/account/~/extension/~/message-store endpoint, will I be able to read all SMS that goes through all 3 phone numbers, or do I have to use credentials for the extensions tied to those 3 numbers?


2nd question - Is it possible for an SMS to live in multiple extensions' message-store? For example, if the SMS number has a call queue with multiple agents in that call queue.

Best answer by PhongVu

Yes, as a super admin, you can read the message store of another user extension. You need to know the extension id and read one by one (extension) using the following API.

/restapi/v1.0/account/~/extension/[extensionID]/message-store

You can read extensions id by calling the list extension API

For your 2nd question. No, call queue members do not have access to the call queue extension (with a direct number). The call queue manager can access the message store of that number though.

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    3 replies

    PhongVu
    Community Manager
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    • PhongVu
    • Community Manager
    • 2312 replies
    • Answer
    • November 19, 2021

    Yes, as a super admin, you can read the message store of another user extension. You need to know the extension id and read one by one (extension) using the following API.

    /restapi/v1.0/account/~/extension/[extensionID]/message-store

    You can read extensions id by calling the list extension API

    For your 2nd question. No, call queue members do not have access to the call queue extension (with a direct number). The call queue manager can access the message store of that number though.

    H
    • Heng2364206020
    • Author
    • Participating Frequently
    • 5 replies
    • November 19, 2021

    Thanks @Phong Vu . Can super admins subscribe to Webhook notifications (Events) from other extensions?

    PhongVu
    Community Manager
    Forum|alt.badge.img
    • PhongVu
    • Community Manager
    • 2312 replies
    • November 20, 2021

    That's right.

    Reply


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