Hi All,

Please find the below the sample code that is working fine with sandbox credentials,It means that when I try to call outside to any US number, the call gets connected,

However, when I use production credentials to call any US number, I am unable to do so. The operator says, "The number you dialled is temporarily unavailable. Please try contacting the customer service Goodbye," and I got the error, which I attached as a screenshot...

even though the number that I'm using has the digital line assigned to it with proper profile setup

It's worth noting that when I use the production credentials to call the numbers which is inside the user's extension list (service account -> users -> Users with Extensions), the call is connected to those numbers.

means call can be connected to the numbers which is inside ringcentral organization.

var appKey = '...';

var appSecret = '...';

var appName = '...';

var appVersion = '...';

 

var sdk = new RingCentral.SDK({

    appKey: appKey,

    appSecret: appSecret,

    appName: appName,

    appVersion: appVersion,

    server: RingCentral.SDK.server.production // or .sandbox

});

 

var remoteVideoElement =  document.getElementById('remoteVideo');

var localVideoElement  = document.getElementById('localVideo');

 

var platform = sdk.platform();

platform.auth().setData(tokens)

if (platform.loggedIn()){

    platform.post('/client-info/sip-provision', {

          sipInfo: [{transport: 'WSS'}]

    })

    .then(function(res) { // Doing nested then because we need loginResponse in a simple way

        return new RingCentral.WebPhone(res.json(), { // optional

              appKey: appKey,

              appName: appName,

              appVersion: appVersion,

              uuid: loginResponse.json().endpoint_id,

              logLevel: 1, // error 0, warn 1, log: 2, debug: 3

              audioHelper: {

                  enabled: true, // enables audio feedback when web phone is ringing or making a call

                  incoming: 'path-to-audio/incoming.ogg', // path to audio file for incoming call

                  outgoing: 'path-to-audio/outgoing.ogg' // path to aduotfile for outgoing call

              },

              media:{

                  remote: remoteVideoElement,

                  local: localVideoElement

              },

              //to enable QoS Analytics Feature

              enableQos:true

          });

 

    })

    .then(function(webPhone){

 

        // YOUR CODE HERE

        

    })

}

Any Help much more appreciated..!

@Tyler Liu @Phong Vu