Deep Dive into RingEX for HubSpot: Post-Webinar Resources & Q&A

Jonathan

Q: Regarding the directory in the chrome extension, and native hubspot app, you are not able to find the call queue extensions which usually should be listed under company contacts in the desktop native app. Seems like you can only find users within the company directory and hubspot contacts/companies.

A: We’ll keep that in mind as we strive to make the application more complete.

Amanda 

Q: You stated that the management of standardizing logging across all users when this year will we expect to see it?
A: This is expected in Q3. Right now its available in an open beta for offline logging at integrations.ringcentral.com

Nicole 

Q: My question was noted as answered. Maybe I missed it but I don't understand how this is different and what it will look like in HS.

A: The integration is now fully embedded into HubSpot using their SDKs as opposed to our Chrome Extension which relied on using the Chrome store. This allows the integration to be more closely connected with HubSpot features and improvements.

Mario 

Q: Inbound call queue - how is it handled? Will it be any different from how it handles queued calls through the chrome extension now?

A: It will be the same experience as the chrome extension. Users can choose to toggle queues on or off, and admins always have the ability to change queue settings in their settings portal.

Jennifer 

Q: Can you text directly through Hubspot to our contacts?

A: You can locate HubSpot contacts to text using the RingCentral integration. It will log the SMS if needed into the activity record.

Nicole 

Q: I am currently using the chrome extension. Can you please show the build in integration is different? Can I still use the chrome extension? How is this different than using HS calling?

A: The integration is different because now it relies on HubSpot calling SDKs they provide to their developers which creates a more cohesive experience within their portal. The integration is now downloaded and managed within the HubSpot environment without relying on a third party such as Google Chrome. The chrome extensions will still be available until the end of the year but we highly recommend migration beforehand. This is different than HubSpot calling because instead of using HubSpot’s calling numbers and features, users get access to RingCentral that’s integrated with the HubSpot calling experience.

Jonathan 

Q: When will Hubspot integration be added into the RC native desktop app? We have seen the beta versions from the devs on this. The Hubspot native app is still limited on certain things that the desktop native app has like call park and presence.

A: There are plans on creating a platform for several of our integrations to have an in app presence with our Desktop app. This is still very early phase and construction and implementation of these integrations will likely not be available any time this year

Lesford 

Q: But the ring central for google extention is still valid correct to be able to call using ring central from any number that shows up in chrome & will cause any issues with the native hubspot integration or duplicate calling options?

A: The RingCentral for Google Extension is still valid for click to dial features and capabilities. Users may currently encounter several devices ringing if both integrations are active at the same time.

Mario 

Q: Which hubspot subscription/license levels will be required for this integration?

A: This is available across all tiers of RingCentral. 

Wayne 

Q: I've been working with RingEX in HubSpot since it was announced, and in order to use it, it opens a calling window that is a separate pop-up AS WELL as a native pop-up in the HubSpot window. So you end up with two open windows for the same thing. Closing the additional pop-up window also closes the calling window within HubSpot. Is there a reason for the redundancy, and why does the embedded CTI not function on its own?

A: Answered in detail here: 

https://community.ringcentral.com/ringcentral-for-hubspot-25/why-are-there-two-calling-windows-10904

Laura 

Q: Are there any issues with call recording limits in hubspot if we are auto-logging calls? Our calls are all auto-recorded. If yes, where can we see those limits in our account?
A: The call recordings are still subject to typical RingCentral limits within your RingCentral plan.

Mario 

Q: Will native integration support workflow for tickets to be automatically generated and assigned to answering agent?
A: This will be available with Help Desk which is planned to be launched in Q3 - alternatively there might be a workaround today using HubSpots workflow builder.

Laura 

Q: We're currently testing the new integration and are using the Hubspot Insights feature for our calls. We are having issues with the Hubspot transcript not identifying multiple speakers. Is this an issue we need to address with Hubspot or something RC would be able to assist with?

A: The HubSpot transcript would be managed by the HubSpot team - we’d recommend reaching out to your support rep on their side.