David
Q: Is SMS archiving available?
A: Yes but using a 3rd party integrator such as RingClone. https://www.ringcentral.com/apps/ringclone

Troy
A: I may have misunderstood your explanation of this, but what can AI report on when it comes to calls with customers?
Q: To know more about the AI receptionist Analytics, you can view this support article: https://support.ringcentral.com/article-v2/intro-to-ai-receptionist-analytics.html?brand=RingCentral&product=RingEX&language=en_US
 

Hawa
Q: Can Ringex users use texting for mass testing for all the users at their org?
A: Yes, this can be accomplished using High Volume SMS.  A TCR campaign is still required for this.
 

Viktor
Q: With the Shared SMS feature, do all users need SMS enabled in order to see the shared message?
A: Users that are part of the queue that has the shared SMS feature will have access to reply to SMS messages.
 

Cesar
Q: will there be articles published on how to activate some of the features such as how to add multiple users to a SMS inbox?
A: Yes, there should be articles posted at support.ringcentral.com once the feature has been GA’d and pushed to all tenants

Vinit 
Q: Does RingCentral have any plans to introduce an email feature so that emails can also be managed directly within the platform?
A: Yes, this feature is already available using our RingCX platform: https://support.ringcentral.com/article-v2/Email-channel-connection-settings.html?brand=RingCentral&product=RingCX&language=en_US
 

Siri
Q: There is so much information on my question that it is overwhelming: Where do I find the simplist information on how to set up an sfter-hours IVR?
A: Here is a great step-by-step guide that outlines setting up an IVR: https://university.ringcentral.com/en-rex-a-moving-calls-through-the-company/2261334
 

Daniel
Q: how do I set up an automated call report for users about their own call activity (inbound, outbound, and hours of talk time) to send at 5pm daily?
A: Please use subscriptions to automate the reports.  See page 22 of the attached document
https://assets.ringcentral.com/us/guide/PerfReports.pdf
 

Helen
Q: For voicemail, I would like to place a wait message in a queue that will give the callers the option to leave a voicemail while waiting on the queue. I would like to connect the voicemail with a particular message-only-extension. Is this possible?
A: Yes, you can enable “zero dialing” under General Settings > Call Handling and select the message only extension.
 

Seth
Q: Was the Call Queue SMS management Open or Closed Beta? The 50 users?
A: It is in Closed Beta