A huge thank you to all that attended our ever exciting What’s New in RingEX on April 17th! We tackled the newest and upcoming features for RingEX! The chat was filled with exciting questions and we can’t deny how great you all are!
Here are the things that we’re highlighted in the session:
We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.
Heads Up!
Join us in an exciting and informative webinar all about the latest and upcoming features of RingCX on April 29, 2025 and discover the amazing new features this product has to offer! Whether you’re using RingCX or interested and want to know more about RingCX, this webinar is perfect for you!
Register here: Community Webinar: What’s New in RingCX April 29, 2025
For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.
Morgan
Q: Can we assign multiple call queue members so that they can receive Call queue SMS or does it have to be only one person?
A: This isn’t yet available, but it is under review by our product team. You can upvote this idea on our Ideas Portal!
Lisa
Q: is the SMS call queue a way to have a shared inbox? Is a shared SMS inbox a feature that is being worked on?
A: This isn’t yet available, but it is under review by our product team. You can upvote this idea on our Ideas Portal!
Brian
Q: Will the transcript/summary be able to be saved to the HubSpot contact with one click?
A: You can find all the details of our RingCentral for Hubspot integration here.
Brian Niewohner
Q: You may be getting to it, but are there any updates coming to the Zendesk RingCentral app?
A: You can find the most recent updates to our RingCentral for Zendesk integration through our Release Notes page.
Sarah
Q: will there ever be a firefox plug in a la chrome?
A: This isn’t yet available, but it is under review by our product team. You can upvote this idea on our Ideas Portal!
Miguel
Q: When we initiate calls directly from the AgencyZoom CRM, we don't have the option to view the call summary and notes. Will this be available?
A: This isn’t yet available, but you can submit this idea on our Ideas Portal!
Miguel
Q: Will they improve the background noise system? There are apps like Krisp that actually eliminate all background noise. Will Ring Central have that level of quality to remove background noise?
A: We do have some background noise reduction features, depending on which type or portion of the app you’re using. Here are a few resources, but you can search for “background noise” on our support site if these don't cover what you’re looking for.
If you continue to have issues, connect with us by opening a support case at support.ringcentral.com.
Michael
Q: For blocked calls how can you undue it from a management perspective?
A: Admins can manage blocked numbers on all of their extensions in the admin portal.
Barry
Q: On the SMS feature with queues. You can carry on an SMS conversation to a user in the queue. Just to say, if you only had one user in queue. Would the text message go to that user?
A: Your text responses would go to the number of the user who sent you the text. They don’t have to be in the queue, just communicating with the queue number.
Phillip
Q: Block Calls - yes I could see a miss use at times. block a guy i dont want to talk to any more. but others will ge tthe call?
A: Users have always been able to block calls. This update just changes the interface around doing so. Admins can always view and manage blocked numbers in the admin portal.
Michael
Q: I have been having a problem with my status showing off line when I am available ... I am an admin and have not been able to change to available and keeps switching out ??? Also have a problem with 2 phone calls on leads and answer 1st call but keep getting calls on a second line .. and further I have an issue with if I am busy and deny the call it keeps calling back and is very annoying by continuing to ring while I am on another call. There is apparently no way to change that now?? Michael Rosen RPM Performance - Red Bank NJ
A: We’re sorry to hear you’re having issues. We need more information from you in order to help troubleshoot your presence status. Please open a case at support.ringcentral.com.
You can also reference this incoming call handling guide to double check your settings!
