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Morgan 

Q: Can we assign multiple call queue members so that they can receive Call queue SMS or does it have to be only one person?

A: This isn’t yet available, but it is under review by our product team. You can upvote this idea on our Ideas Portal!

Lisa 

Q: is the SMS call queue a way to have a shared inbox? Is a shared SMS inbox a feature that is being worked on?

A: This isn’t yet available, but it is under review by our product team. You can upvote this idea on our Ideas Portal!

Brian 

Q: Will the transcript/summary be able to be saved to the HubSpot contact with one click?

A: You can find all the details of our RingCentral for Hubspot integration here.

Brian Niewohner

Q: You may be getting to it, but are there any updates coming to the Zendesk RingCentral app?

A: You can find the most recent updates to our RingCentral for Zendesk integration through our Release Notes page.

Sarah 

Q: will there ever be a firefox plug in a la chrome?

A: This isn’t yet available, but it is under review by our product team. You can upvote this idea on our Ideas Portal!

Miguel 

Q: When we initiate calls directly from the AgencyZoom CRM, we don't have the option to view the call summary and notes. Will this be available?

A: This isn’t yet available, but you can submit this idea on our Ideas Portal!

Miguel 

Q: Will they improve the background noise system? There are apps like Krisp that actually eliminate all background noise. Will Ring Central have that level of quality to remove background noise? 

A: We do have some background noise reduction features, depending on which type or portion of the app you’re using. Here are a few resources, but you can search for “background noise” on our support site if these don't cover what you’re looking for. 

• Best practices for managing your audio settings in the RingCentral app
• Noise Reduction - RingCentral Embeddable
• Managing audio settings for RingCentral Video meetings

If you continue to have issues, connect with us by opening a support case at support.ringcentral.com.

Michael 

Q: For blocked calls how can you undue it from a management perspective?
A: Admins can manage blocked numbers on all of their extensions in the admin portal.

 Barry 

Q: On the SMS feature with queues. You can carry on an SMS conversation to a user in the queue. Just to say, if you only had one user in queue. Would the text message go to that user? 

A: Your text responses would go to the number of the user who sent you the text. They don’t have to be in the queue, just communicating with the queue number.  

Phillip 

Q: Block Calls - yes I could see a miss use at times. block a guy i dont want to talk to any more. but others will ge tthe call? 

A: Users have always been able to block calls. This update just changes the interface around doing so. Admins can always view and manage blocked numbers in the admin portal.

Michael 

Q: I have been having a problem with my status showing off line when I am available ... I am an admin and have not been able to change to available and keeps switching out ??? Also have a problem with 2 phone calls on leads and answer 1st call but keep getting calls on a second line .. and further I have an issue with if I am busy and deny the call it keeps calling back and is very annoying by continuing to ring while I am on another call. There is apparently no way to change that now?? Michael Rosen RPM Performance - Red Bank NJ

A: We’re sorry to hear you’re having issues. We need more information from you in order to help troubleshoot your presence status. Please open a case at support.ringcentral.com.

You can also reference this incoming call handling guide to double check your settings!