Daisy
Q: Where can I get questions answered that aren't related to the topic of AI?
A: Join the RingCentral Community! Our team is happy to help in getting your questions answered.
Jocelyn
Q: How can I tell if I'm on CX or EX? -
A: Think of it this way:
- RingEX is for your employees. It's the all-in-one business phone, video meeting, and team messaging platform that keeps your internal team connected and productive.
- RingCX is for your customers. It's an AI-powered contact center solution that lets you manage all customer interactions—from calls and emails to social media—in one place.
While they have different jobs, they're built to work together, giving your whole company a single, powerful communication platform.
Anonymous
Q: How can we transfer a client to another person and stay on the phone until the next person answers and receives the information needed. The conference calling does not work properly. And/or three way calling be introduce?
A: To facilitate the transfer of a client to another person while ensuring a smooth continuation of the call, use the warm transfer feature. This process allows the original agent to place the client on hold, contact the intended recipient, and speak with them before completing the transfer. The steps are as follows:
- While on an active call, place the client on hold.
- Initiate a call to the recipient (another agent, supervisor, or external party).
- Once connected, brief the recipient about the call.
- When the recipient is ready, complete the transfer, which connects the client to the recipient and removes the original agent from the call.
This method ensures the client is not left unattended and the handoff is seamless, even if the current system has limitations with conference or three-way calling. Warm transfer is supported across RingCentral apps, desk phones, and integrations, and is the recommended approach for a smooth transition between parties.
Anonymous
Q: AI Receptionist mentions appointment scheduling. What do you need for appointment scheduling to work
A: The appointment booking works by using the appointment booking skill within AIR, and inputting the link to your booking website, the receptionist will send a text when prompted by the caller. Per AIR roadmap, Calendar/appointment booking is tentatively planned for Q3 2025
Anonymous
Q: I have 12 sites in my organization, spread across California and have received feedback that when callers call one location they're call is transferred to a different region. I do no thave it set up that way but I was wondering why that might be happening?
A: We highly recommend opening a support case or topic here in the community for us to further check what’s happening.
Tomislav
Q: If AI asistent is is being used is it possible to create a calendar input / task in another CRM
A: Per AIR roadmap, Calendar/appointment booking is tentatively planned for Q3 2025. CRM integrations are tentatively planned for Q4 2025, beginning with Salesforce. Recommend they attend future webinars to get more specific dates,
Kevin
Q: Any future plans to allow us to change the intelligence level? Like choosing Open AI vs Claude, etc?
A: Not at this time
Adam
Q: Can we request different direct phone numbers for each user?? Our direct numbers do not match our local area codes.
A: Yes you can do this in the admin portal> Phone Systems> Phone Numbers> All Numbers
Andrew
Q: When the AI Receptionist interacts with a caller in another language will there be a transcription given to the agents in another preferred language?
A: RingCentral’s AI Receptionist can interact with callers in different languages and create a transcript of the conversation. However, if the agent speaks a different language, the system doesn’t automatically translate the transcript into their preferred language. We do offer other AI features—like live transcription and translation, these tools can help translate messages and transcripts.
Anonymous
Q: Translation feature inside of calls or meetings is Ring to Ring calls meeting. Not for outside calls?
A: The translation applies to the transcript and closed caption on RingVideo meetings, but the participants can be from inside or outside your organization.
Jocelyn
Q: How can I have multiple members in a text line?
A: This is not currently available, but is tentatively planned for beta in Q3 2025.
Daisy
Q: I work for a healthcare clinic that specializes in retina care. I have some patients calling who are blind and would like the option to select menu options in an IVR by speech. How do I turn this feature on if available?
A: IVR does not have a speech recognition function. Our AI Receptionist (AIR) does use natural language to answer questions and route calls. Please reach out to your sales representative for more information.
Scott
Q: The AI note taking tool is not approved by my compliance team from our Broker dealer. We have tried working through our sales contact to make sure this is resolved, but our back office is saying nothing has been approved yet. How can we get in contact with someone from RingCentral compliance to speak with our broker deal to get this matter resolved.
A: For this concern, it would be best to contact your account team for checking.
Chanae
Q: Does the RingEx language feature act similar to telephonic language interpreting services? Our organization's frontline workers need to be able to assist non-English speakers. It is not just limited to Spanish.
A: The current translation capability applies to the transcript and closed captions on RingVideo meetings, but the participants can be from inside or outside your organization. Translations for AI Assistant on RingEX messages is tentatively planned for Q3 2025 with SMS coming soon. Roadmap plans for phone call translation is not yet available.
Jessica
Q: does the api enhancement include meetings at a company level? Right now you can only get per user meeting information with a user specific token
A: The API enhancement refers to RingSense inputs from voice calls, video meetings, and RingCX voice calls. For API details for our core RingVideo meetings, please access our Developer Site.
Lily
Q: How much does API Subscription cost?
A: The API referenced on this webinar is specific to our RingSense AI product, and access is included with your RingSense subscription. For our core RingEX API, it is also included in your RingEX license and you can find more information on our Developer Site.
Rose
Q: in the analytics, can we track which que a patient leaves a voicemail?
A: In Business Analytics within the Queues Dashboard you can click on individual queues and get a breakdown of individual calls and if the caller left a voicemail
Jackie
Q: Some of our team members have already updated or transitioned to the new RC but one of us didn't received the update or new RC. Where can I find the link so she can update her RC and maximize the new features. Thanks in advance!
A: You can find the MSI file on our support site.
Gregory
Q:How to set up fax numbers on ring central. like use two numbers as fax only
A: You can learn more about setting up fax-only extensions here.
Sean
Q: Can I be added to the RingCX monthly webinar invite list?
A: All Webinars will be posted in the Community here: https://community.ringcentral.com/events?tab=upcoming
