Missed Our "What's New in RingEX" July 24, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Daisy
Q: Where can I get questions answered that aren't related to the topic of AI?
A: Join the RingCentral Community! Our team is happy to help in getting your questions answered.

Jocelyn 

Q: How can I tell if I'm on CX or EX? -
A: Think of it this way:

• RingEX is for your employees. It's the all-in-one business phone, video meeting, and team messaging platform that keeps your internal team connected and productive.
• RingCX is for your customers. It's an AI-powered contact center solution that lets you manage all customer interactions—from calls and emails to social media—in one place.

While they have different jobs, they're built to work together, giving your whole company a single, powerful communication platform.

Anonymous

Q: How can we transfer a client to another person and stay on the phone until the next person answers and receives the information needed. The conference calling does not work properly. And/or three way calling be introduce?

A: To facilitate the transfer of a client to another person while ensuring a smooth continuation of the call, use the warm transfer feature. This process allows the original agent to place the client on hold, contact the intended recipient, and speak with them before completing the transfer. The steps are as follows:

1. While on an active call, place the client on hold.
2. Initiate a call to the recipient (another agent, supervisor, or external party).
3. Once connected, brief the recipient about the call.
4. When the recipient is ready, complete the transfer, which connects the client to the recipient and removes the original agent from the call.

This method ensures the client is not left unattended and the handoff is seamless, even if the current system has limitations with conference or three-way calling. Warm transfer is supported across RingCentral apps, desk phones, and integrations, and is the recommended approach for a smooth transition between parties.

Anonymous

Q: AI Receptionist mentions appointment scheduling. What do you need for appointment scheduling to work

A: The appointment booking works by using the appointment booking skill within AIR, and inputting the link to your booking website, the receptionist will send a text when prompted by the caller.  Per AIR roadmap, Calendar/appointment booking is tentatively planned for Q3 2025

Anonymous

Q: I have 12 sites in my organization, spread across California and have received feedback that when callers call one location they're call is transferred to a different region. I do no thave it set up that way but I was wondering why that might be happening? 

A: We highly recommend opening a support case or topic here in the community for us to further check what’s happening.

Tomislav 

Q: If AI asistent is is being used is it possible to create a calendar input / task in another CRM

A: Per AIR roadmap, Calendar/appointment booking is tentatively planned for Q3 2025. CRM integrations are tentatively planned for  Q4 2025, beginning with Salesforce. Recommend they attend future webinars to get more specific dates,

Kevin 

Q: Any future plans to allow us to change the intelligence level? Like choosing Open AI vs Claude, etc?

A: Not at this time

Adam 

Q: Can we request different direct phone numbers for each user?? Our direct numbers do not match our local area codes.

A: Yes you can do this in the admin portal> Phone Systems> Phone Numbers> All Numbers

Andrew 

Q: When the AI Receptionist interacts with a caller in another language will there be a transcription given to the agents in another preferred language?
A: RingCentral’s AI Receptionist can interact with callers in different languages and create a transcript of the conversation. However, if the agent speaks a different language, the system doesn’t automatically translate the transcript into their preferred language. We do offer other AI features—like live transcription and translation, these tools can help translate messages and transcripts.

Anonymous

Q: Translation feature inside of calls or meetings is Ring to Ring calls meeting. Not for outside calls?

A: The translation applies to the transcript and closed caption on RingVideo meetings, but the participants can be from inside or outside your organization.