Missed the “RingCentral SMS Solutions” webinar? Watch the recording and unlock the power of SMS for your business

Dennis
Q: Can RingCentral assist in implementing SMS - Two way for main number along with Chat using Web app? Is this a professional Services offer? Are there success examples?

A: Yes, we provide numerous tools to make this possible including APIs and Professional Services.  We can also provide examples of how other customers are using SMS, and our team is happy to meet with you to better understand your needs and walk through best practices/ available options.
 

Joni
Q:Do you have the ability to schedule out text messages?

A: Yes, this can be done with our add-on Advanced SMS solutions.  Please reach out to Customer Success to learn more.
 

Denise 
Q: We interact with medical offices, what happens when it is a land line, does it notify us if undelivered?

A: As long as the carrier responds back with an error, you will receive a notification that the message could not be delivered.  However, carriers require that you first obtain consent prior to sending messages, so it would be a best practice to reach out to the medical office to ensure you are messaging an SMS enabled number.  Messaging landlines at a high rate can result in carriers suspending or filtering SMS service.
 

Kasan

Q: Can you please provide the link to RC for Healthcare?

A: Please see the following resources:

• Healthcare Solutions landing page
• RingCentral for Healthcare powered by SpinSci
• SMS solutions for Healthcare

Julia
Q:That only works for the user designated as operator of the main phone line. Does not work as a shared inbox..... this is our primary need from RC for years.

A: RingCentral offers Advanced SMS solutions that offer shared inbox capabilities.  Please reach out to Customer Success to learn more about the options available.
 

Gupta 

Q: how do process a sms campaign

A: Please review our SMS Registration Guide.  You may also contact our TCR Hotline M-F 5am-5pm PT by calling (888) 898-4591 or set up time with a TCR specialist here: https://calendly.com/gracia-gamechanging/30min

Barry

Q: Can appointments be setup via SMS?

A: Yes, this can be done using an existing integration (such as Appointment Reminder) or by utilizing Zapier, Make.com, or our APIs (developer.ringcentral.com)

Christopher
Q: You gave example of a business accepting new appointments by SMS - how can one do this with new clients and satisfy the requirements that people "opt in" first?

A: This can be done by asking your customers for permission prior to messaging them, either by requesting permission from a web form, or by asking them on the phone or in person.  Please see consent requirements as outlined in this Guide.

Collette

Q: The problem with getting TCR approval is that each time the request was submitted, a reply came back with one change required. The next time they came back with another requirement instead of providing a complete list the first time. It seemed like a way to keep collecting the $15 fee to submit the request.

A: I’m really sorry about the experience you’ve been having.  Please schedule time with a dedicated TCR specialist here: https://calendly.com/gracia-gamechanging/30min so that we may assist you with the registration process.

Megan
Q: Is ShipStation also integrated since Shopify is?

A: If ShipStation is integrated with Shopify, it should trigger the Shopify shipping events which would work with the SMS for Ecommerce solution.  However, ShipStation does not currently have a direct integration with RingCentral.