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Dennis
Q: Can RingCentral assist in implementing SMS - Two way for main number along with Chat using Web app? Is this a professional Services offer? Are there success examples?

A: Yes, we provide numerous tools to make this possible including APIs and Professional Services.  We can also provide examples of how other customers are using SMS, and our team is happy to meet with you to better understand your needs and walk through best practices/ available options.
 

Joni
Q:Do you have the ability to schedule out text messages?

A: Yes, this can be done with our add-on Advanced SMS solutions.  Please reach out to Customer Success to learn more.
 

Denise 
Q: We interact with medical offices, what happens when it is a land line, does it notify us if undelivered?

A: As long as the carrier responds back with an error, you will receive a notification that the message could not be delivered.  However, carriers require that you first obtain consent prior to sending messages, so it would be a best practice to reach out to the medical office to ensure you are messaging an SMS enabled number.  Messaging landlines at a high rate can result in carriers suspending or filtering SMS service.
 

Kasan

Q: Can you please provide the link to RC for Healthcare?

A: Please see the following resources:

• Healthcare Solutions landing page
• RingCentral for Healthcare powered by SpinSci
• SMS solutions for Healthcare

Julia
Q:That only works for the user designated as operator of the main phone line. Does not work as a shared inbox..... this is our primary need from RC for years.

A: RingCentral offers Advanced SMS solutions that offer shared inbox capabilities.  Please reach out to Customer Success to learn more about the options available.
 

Gupta 

Q: how do process a sms campaign

A: Please review our SMS Registration Guide.  You may also contact our TCR Hotline M-F 5am-5pm PT by calling (888) 898-4591 or set up time with a TCR specialist here: https://calendly.com/gracia-gamechanging/30min

Barry

Q: Can appointments be setup via SMS?

A: Yes, this can be done using an existing integration (such as Appointment Reminder) or by utilizing Zapier, Make.com, or our APIs (developer.ringcentral.com)

Christopher
Q: You gave example of a business accepting new appointments by SMS - how can one do this with new clients and satisfy the requirements that people "opt in" first?

A: This can be done by asking your customers for permission prior to messaging them, either by requesting permission from a web form, or by asking them on the phone or in person.  Please see consent requirements as outlined in this Guide.

Collette

Q: The problem with getting TCR approval is that each time the request was submitted, a reply came back with one change required. The next time they came back with another requirement instead of providing a complete list the first time. It seemed like a way to keep collecting the $15 fee to submit the request.

A: I’m really sorry about the experience you’ve been having.  Please schedule time with a dedicated TCR specialist here: https://calendly.com/gracia-gamechanging/30min so that we may assist you with the registration process.

Megan
Q: Is ShipStation also integrated since Shopify is?

A: If ShipStation is integrated with Shopify, it should trigger the Shopify shipping events which would work with the SMS for Ecommerce solution.  However, ShipStation does not currently have a direct integration with RingCentral.
 

Erinn
Q: As a campground, we would love to be able to SMS the CURRENT campers if there is any reminders (i.e. No fires, etc.) or emergencies (i.e. level 2 wildfire evac, etc.). Question: HOW do we ONLY SMS a group Not the WHOLE concact list?
 

A: If you are using our Advanced SMS Inbox, you can tag your contacts (campers) and select which “tags” to message, allowing you to just send a message to your current campers.  For more information on our Advanced SMS Inbox please contact Customer Success.  If you are using the RingCentral app, you may create a new message, include the campers you want to message by manually adding their number, and unchecking the “Create group text” box. 

Jake

Q: Are we able to upload an excel sheet of customers contact info to be able to do mass texts?

A: This can be done with our free RingCentral Labs SMS Campaigns App.  Please note this is a community app and is not officially supported. Otherwise, you may use our Advanced SMS Inbox and work with the team to upload your contacts.

Julia
Q: A unified inbox is crucial, the two integrations available with our CRM don't work reliably and are not user-friendly, we're still stuck with the one assigned operator of our main phone number trying to keep track.

A: We appreciate your feedback and are able to provide options for a shared inbox.  Please reach out to Customer Success so that we can better understand your needs and discuss options.
 

Norman

Q: when does shared SMS inbox go to beta?

A: Shared Inbox SMS capabilities are available today.  Please reach out to Customer Success so that we can better understand your needs and review options.

Kim

Q: We are a lawfirm. We have one email that everyone shares, and 3 phone lines coming into our firm. Is there a way for that one email address to send text messages via computer instead of a cell phone, that everyone can access. Instead of each employee having their own number.
 

A: This could be done via a custom integration using a tool like Zapier.

Scott
Q: I recently entered my clients phone numbers in to Contacts on my laptop, however the numbers didn't sync with the app on my phone. How do I get them to sync so I don't have to re-enter them all in my phone contacts?

A: Please contact Customer Success so that we may work with you to resolve this.
 

Diane
Q: How do you handle extentions..are those sperate accounts? What is the cost?

A: Please contact Customer Success so we can better understand your needs and discuss costs.
 

David

Q: Are there additional resources or benefits for nonprofit organizations?

A: Please contact Customer Success so we can better understand your needs and identify the options best for your organization.

Margaret 

Q: My question would be how we can organize text messages. As SMS gets more popular, how can we get through the noise?

A: This is a great question.  Mobile carriers are working hard to prevent message overload, by requiring consent prior to sending messages to ensure the messages are wanted by your recipient.  Additional advancements in messaging including branded messaging, rich content, and other capabilities including AI are also becoming more mainstream and will allow for clearer and priority/ wanted communications.

Rusty

Q: our team has each phone extension dedicated to an internal RC line #, so we need to separate individual texts to each respective line.

A: By default SMS is unique to each extension, so if each person has their own extension with their own direct number, their SMS will be specific to them and who they are messaging.  If you have additional questions or needs please contact Customer Success.