Nikolai Chashchin avatar image
Nikolai Chashchin asked Phong Vu answered

Making calls between different sandbox accounts

Hi, Community!

To test my application I would like to make calls between two differerent sandbox accounts. So I created two different companies with two different sandbox accounts. In one of these accounts I created my application.

Whenever I make a call from RC WebPhone when I signed in the account that has my app I end up with the below:


So I fill the details:


When I try to approve emegrency address:


When I try to make a call from second sandbox account to the first one I get:


Is it possible to make calls between different sandbox accounts?


Nikolai Chashchin

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1 Answer

Phong Vu avatar image
Phong Vu answered

The current issue that the RC app in sandbox fails to save the emergency address is not yet fixed. Here is a workaround solution.

1. Login the sandbox account service web

2. Select the user (the one you login the RC 'devtest' app)

3. Select the Phones & Numbers and select the 'Phones' tab

4. Remove the RC app as a device if you have set it up earlier.

5. Click the 'Add Phone' button and at the second step 'Select devices', choose 'Other phones' then select the 'Existing phone'

6. Move on to select phone number then at step 4, provide the emergency address

7. Complete other steps then save and go back to the RC 'devtest' app to make a call.

Yes, you can set up multiple sandbox account and make test calls between them.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys