question

Daniel Blanke avatar image
Daniel Blanke asked Welcome answered

How do I disable direct dial?

I get nothing but spam phone calls via my direct numbers.

phone numbers
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1 Answer

Welcome avatar image
Welcome answered

You can use custom rules to set condition
- IF direct dial is called, play an announcement and disconnect
- All other calls connect normally (for example calls coming from Call queues, IVR Menus, Auto-Receptionist)

Here is step-by-step:
- Admin Portal > Users > click on your name > Phone > Call rules and voicemail > in the top right corner you should see +Add rule > Create Custom Rule

  • name the custom rule
  • then select only the 2nd option -> Calling me at > select your direct number
  • in the top right click on "Ring my devices" and change it to "Play an announcement"
  • Done
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