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tinson avatar image
tinson asked ·

Default Company Greeting not saying actual company name

On the auto-receptionist default company greeting it is just saying 'my company name' instead of our actual company name. What am I doing wrong? The correct name is set up in the company profile section.
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J.B. Ferguson avatar image
J.B. Ferguson answered ·
Tinson, It needs to be set up in your system admin extension (x101 if you haven't changed it).
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tinson avatar image
tinson answered ·
Thank you - but under the Company Name bit it says it will be used in the default greeting?
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dr-xavier-amador avatar image
dr-xavier-amador answered ·
This does not work. The auto Receptionist keeps saying "MY COMPANY NAME" very frustrating.
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Hello! I took a look at your account and I see what you mean. What's interesting is that the correct name is pronounced when your number is dialed. I will do some more research on this!
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Looks like this is working as designed. As long as the correct name shows up in the text preview and when you call the main phone number you hear the correct name, then you are all good to go. 
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tonya-wood14369 avatar image
tonya-wood14369 answered ·
The greeting can't pronounce "logistics". How can this be corrected?
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Thanks. I changed to a customized greeting but I really don't want to hear my voice on the greeting. :)
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Hi Tonya, 

I'll do some digging and see what I can find! 
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Hi Tonya, 

I reached out to one of our product manager's and there isn't really an available fix for that at this time. RingCentral does partner with a voice recording company if you're interested in getting a recording that isn't your voice :) Sorry for the inconvenience! 
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What is the cost to use the voice recording company?
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mike avatar image
mike answered ·
TINSON

Just following up on some old threads.  Did you still need help with this one? 
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