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dallas-gilmore avatar image
dallas-gilmore asked ·

My Ring Central Profile Picture Does not mach my meeting picture.

So I updated my profile picture on the Ring Central Desk Top app but it's not updating inside of a meeting. Is there a way to update the picture that shows in a meeting when hiding video? I either need our official company picture or non at all. This is very important for my new job.

update profile
profile.jpg (49.0 KiB)
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Hello Dallas, apologies! Can you try to uninstall the app and reinstall it? Thanks!

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dallas-gilmore avatar image dallas-gilmore Jenn-Community_Moderator ♦ ·

Hello Jenn, I've uninstalled and reinstalled the Desktop App. I tried both Classic and the New versions but have the same problem with both.

It's very important that I get this issue resolved before October 1st.

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Annie Versteeg avatar image Annie Versteeg dallas-gilmore ·

I have tried every 'work around' I could find and NOTHING has worked. Same with uninstalling and reinstalling. This problem may seem trite but it isn't. RingCentral please provide us with some help to get it fixed. Thank you.

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Adam Wells avatar image
Adam Wells answered ·

I have this same issue. I have tried all of the fixes and workarounds noted above with no luck. Please help RingCentral!

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Juan Alfaro avatar image
Juan Alfaro answered ·

Hello, multiple people in my organization are experiencing this exact same issue. Profile Picture is updated within seconds for RingCentral App. However, it was not updated in the RingCentral Meeting App. I've tried multiple times and on different devices without any success. Please correct ASAP.



Thank you,

Juan

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Rory Lusher avatar image
Rory Lusher answered ·

Hi @Juan Alfaro, @Adam Wells, @dallas-gilmore,

I have been wrestling with this issue too. I have found a workaround for this problem.

a) Download and install "Zoom" on your mobile or PC.
b) Setup your Zoom profile.
c) Once you are logged into the app, go to "settings", edit your profile, and add your profile picture.
d) Zoom and Ring Central Meetings are compatible. Meaning you can start a zoom meeting and people using ring central meetings can join it. Or vice versa you can use Zoom to Join a Ring Central Meeting.

You'll see that when you are in a meeting with your "Zoom" Profile it will show the zoom profile picture.

Quite ridiculous that we have to use another app to workaround this problem. Honestly, how hard is it to get an avatar to work?

Anyway hopefully you guys find this helpful in the meantime.

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Thanks but I cannot do that. I host big meetings and webinars with users all over the country, and first I don't want to make a mess of things and confuse anyone, and two my company requires me to use RingCentral. So I'm back to asking RingCentral to please do something to fix this. We should not have to beg you to do this, it's been a problem for a long time. Thanks.

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