I have a user that is having issues with her headset and the widows 10 app. The headset works with everything but RingCentral App. I have uninstalled and reinstalled the app. The headset works with Teams and Windows media player. The driver is up to date. I am at a lost on what else to try.
She is using a wired headset. Like I said everything is working but the RC App.
I have 3 users who are having the same issue. Plantronics headsets stopped working with the RC desktop app but work with all other apps such as Teams. They also work with RC web app. Yesterday, one user's headset worked until 4pm and then stopped working. We've tried using different headsets, switching ports and nothing has solved the issue. How can we fix this from happening permenantly?
Please submit a case to Technical Support so they can check the issue.
https://support.ringcentral.com/new-case.html
Was it an voice doubling delay issue callers are hearing?
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