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Headset not working with Windows 10 App
Tags: headsets
Jan 4, 2021 at 9:38am   •   2 replies  •  0 likes
Patrick Keller

I have a user that is having issues with her headset and the widows 10 app. The headset works with everything but RingCentral App. I have uninstalled and reinstalled the app. The headset works with Teams and Windows media player. The driver is up to date. I am at a lost on what else to try.

on Jan 4, 2021 at 10:09am   •  0 likes

Hi Patrick, please check this link for troubleshooting.

on Jan 7, 2021 at 7:28am   •  0 likes

She is using a wired headset. Like I said everything is working but the RC App.

on Jan 7, 2021 at 8:27am   •  0 likes

Does she have another headset to try?

on Jan 7, 2021 at 1:21pm   •  0 likes

Tried it with a bluetooth plantronics headset and same results. However, I was able to hear the "beeps" when you dial a number. But nothing at that. I double checked all sound setting on RC app and on the PC.

1 Answer
answered on Jan 13, 2021 at 4:55pm  

Was it an voice doubling delay issue callers are hearing?

answered on Jan 7, 2021 at 7:23am  

I looked there and still no luck. It is frustrating because it works every where else.


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