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Patrick Keller avatar image
Patrick Keller asked ·

Headset not working with Windows 10 App

I have a user that is having issues with her headset and the widows 10 app. The headset works with everything but RingCentral App. I have uninstalled and reinstalled the app. The headset works with Teams and Windows media player. The driver is up to date. I am at a lost on what else to try.

headsets
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mary-community-moderator avatar image mary-community-moderator ♦ ·

Hi Patrick, please check this link for troubleshooting.

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Patrick Keller avatar image Patrick Keller mary-community-moderator ♦ ·

She is using a wired headset. Like I said everything is working but the RC App.

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mary-community-moderator avatar image mary-community-moderator ♦ Patrick Keller ·

Does she have another headset to try?

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Danny Arellano avatar image
Danny Arellano answered ·

Was it an voice doubling delay issue callers are hearing?

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