question

Patrick Keller avatar image
Patrick Keller asked mary-community-moderator commented

Headset not working with Windows 10 App

I have a user that is having issues with her headset and the widows 10 app. The headset works with everything but RingCentral App. I have uninstalled and reinstalled the app. The headset works with Teams and Windows media player. The driver is up to date. I am at a lost on what else to try.

hardware
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Hi Patrick, please check this link for troubleshooting.

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Patrick Keller avatar image Patrick Keller mary-community-moderator ♦♦ ·

She is using a wired headset. Like I said everything is working but the RC App.

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Does she have another headset to try?

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I have 3 users who are having the same issue. Plantronics headsets stopped working with the RC desktop app but work with all other apps such as Teams. They also work with RC web app. Yesterday, one user's headset worked until 4pm and then stopped working. We've tried using different headsets, switching ports and nothing has solved the issue. How can we fix this from happening permenantly?

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Please submit a case to Technical Support so they can check the issue.
https://support.ringcentral.com/new-case.html

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1 Answer

Danny Arellano avatar image
Danny Arellano answered

Was it an voice doubling delay issue callers are hearing?

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