Question

Not receiving VISA or Bank verification SMS on my Ring Central

  • 9 March 2021
  • 2 replies
  • 1054 views

Hi there,

When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.

I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.

I am sending and receiving text from all other numbers both locally and internationally.

Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?

Thanks in advance for any advice you can give.

Cheers,

Ken


2 replies

Userlevel 2

Hi @Ken Mills, RingCentral cannot receive SMS code for verifications. This feature has been submitted and is under consideration. We will give you updates once this will be available. Vote for this feature here.

Wonderful, I have voted, thanks!

Reply