The call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the receptionist phone but I can only add users.
© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice
Answer
Add Call Queue extention to HUD
Best answer by welcome01
You need to go to Groups > Call Queues > Click on the Call queue > Pickup settings & Members
Upon adding the members the system will ask you, if you would like to add a pickup key to Presence (in other words to the HUD)
If you don't have Pickup settings & members you need to get it enabled for your account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.